1. Pricing
- Tier 1 — out-of-the-box: NZ$395 + GST per month.
- Tier 2 — out-of-the-box plus customisations: NZ$395 + GST per month plus a one-off customisation fee, quoted to scope.
- Tier 3 — completely customised solution: priced on application.
2. Founding offer
The first 500 customers to sign up pay NZ$290 + GST per month for Tier 1 instead of the standard NZ$395 + GST per month. Other terms of the founding offer are as advertised at signup.
3. Billing cycle
Subscriptions are billed monthly in advance through our payment processor, Stripe. Your card is charged on signup and then on the same day each month.
4. GST & invoices
Prices are in New Zealand dollars and exclude GST, which is added where applicable. A tax invoice is issued each cycle and is available in your My Account area.
5. Payment & failed payments
A valid payment method is required. If a payment fails, we will retry it and notify you; if it remains unpaid after a short grace period, access may be suspended until payment is made.
6. Price changes
We may change pricing with reasonable notice (at least 30 days). Founding-customer pricing is honoured on the terms under which it was offered.
7. Cancellation
You can cancel anytime from your My Account area — there is no lock-in contract. Your access continues until the end of the current paid month. We do not charge cancellation fees.
8. Refunds
Monthly subscription fees are generally non-refundable, including for partial months. This does not limit any rights you have under the New Zealand Consumer Guarantees Act or the Australian Consumer Law.
9. Your data after cancellation
After cancellation you have 90 days to export your data, after which it is securely deleted (see the Privacy Policy). You can request an export at any time before then.
10. Customisation fees
One-off Tier 2 customisation fees and Tier 3 development fees are quoted and invoiced separately, with scope and terms set out in a statement of work.
11. Contact
Billing questions: [email protected].