1. Who we are
Margineer provides profit-intelligence software for manufacturers in New Zealand and Australia. This policy explains what personal information and business data we handle and how we protect it. We comply with the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Principles.
2. What we collect
- Account & contact details — name, business name, email, phone, and login credentials.
- Business data you upload — financial and operating figures such as revenue, costs, pricing, inventory, payroll totals and cash-flow information (and, in future, data from a connected accounting system such as Xero).
- Usage & technical data — log-in records, actions in the app, device and browser information.
3. How we use it
We use your information to provide the analytics and commentary, deliver onboarding and support, process billing, secure and improve the service, and meet legal obligations. We do not sell your data.
4. How AI is used
Where AI is used to write the plain-English commentary, it works from figures our system has already calculated — it does not invent numbers. We do not permit your business data to be used to train third-party public AI models; this is confirmed in our agreements with any AI provider we use.
5. Disclosure & service providers
We share data only with trusted service providers who help us run Margineer — for example cloud hosting, our payment processor (Stripe), email delivery, and any AI model provider — all under confidentiality and data-protection obligations. We maintain a current list of these providers and will provide it on request.
6. Storage & security
Your data is encrypted in transit and at rest, access is strictly controlled and logged, and each customer's data is isolated from every other customer's. Our controls are set out in our Security & Data Protection Policy.
7. Retention & deletion
We keep your data for the life of your subscription. If you cancel, you have a 90-day window to export your data, after which it is securely deleted from our primary systems and rotated out of backups. Billing and tax records are kept only as long as the law requires.
8. Your rights
You may ask to access or correct the personal information we hold about you. Contact [email protected] and we will respond within the timeframes set by the NZ Privacy Act 2020 / Australian Privacy Principles.
9. Data breaches
If a privacy breach is likely to cause serious harm, we will notify the New Zealand Office of the Privacy Commissioner (and affected individuals) as soon as practicable. For Australian customers, eligible data breaches are notified to the OAIC under the Notifiable Data Breaches scheme.
10. Overseas storage
Some data may be stored or processed outside New Zealand (for example a cloud region or an AI provider). Where it is, we take reasonable steps to ensure comparable protection.
11. Cookies, children & changes
- We use only the cookies needed to run the app and understand usage; you can control cookies in your browser.
- Margineer is a business tool and is not intended for anyone under 18.
- We may update this policy and will notify you of material changes.
12. Complaints & contact
Contact us at [email protected]. If you are not satisfied, you may complain to the Office of the Privacy Commissioner (NZ) or the OAIC (AU).